Partner - Salesforce

10x is a consulting partner with Salesforce, the market leader in CRM.

Salesforce.com, Inc. is an American cloud based software company headquartered in San Francisco, California. It provides customer relationship management service and also provides a complementary suite of enterprise applications focused on customer service, marketing automation, analytics, and application development.

10x continues to develop an accelerator through it’s consulting partnership with Salesforce

Accelerator highlights

Authentication

Colleague SSO, customer authentication via mobile app and knowledge, click to call, colleague approvals, user access and role management

Customer details

View, edit, manage customer devices, change the customer state and flag customers

Accounts, balances and transactions

View, manage, block, close accounts and transactions. Dispute transactions, refunds, reversals, manage suspended payments

Payments and payee management

Make payments on behalf of the customer, manage payees. Ex-gratia payment capability to support complaints

Card management

Replace, block/freeze, cancel, manage controls

Onboarding

Support with onboarding documentation, exceptions, changing details and referrals

Case management

Case framework and a range of case types already included – complaints, bereavement, power of attorney, fraud, GDPR requests

Document management

View and manage customer documents (incl. leveraging optional SuperCore server-side rendering tool), colleague document upload, document request

Conversations, chat and telephony

Chat: inbound and outbound, click to call, interaction history (party, conversations, cases, notifications and documents), Amazon Connect integration

Key benefits

Save the time and money involved in building out and maintaining your contact center UI while the data stays in one place. Save money operationally while offering the best in class customer experience

Data resides in your core and is only called in real time in line with GDPR principles

Built by experienced industry practitioners who understand the key problems faced in call centres and back office operations

Saves time per colleague conversation vs. traditional contact centre set up due to everything in one place and on one system as well as an optimised UI.

Monthly releases can be made available from 10x with continued enhancements to your colleague's experience. Roadmap objective is to reduce the volume of operations colleagues required as much as possible through automation and continued innovation

Code is not obfuscated to allow clients ultimate control when deploying their code

Salesforce

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